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Offline peter915

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Broadcom Blueooth
« on: August 06, 2013, 03:50:37 am »
Hi there
Your Windows repair program is fantastic.
I have Windows 8, Pro, 32 bit on our HP laptop.
Since installing W8 - the Bluetooth has never worked.
I have tried re-installing drivers, etc.
I get one error message with reference to Microsoft Stacks - unable to start.
In the Wireless/Bluetooth control window, the Bluetooth is always grayed out.
Any ideas?
regards
Peter
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Offline Shane

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Re: Broadcom Blueooth
« Reply #1 on: August 06, 2013, 09:09:52 pm »
Sounds like it is a driver problem, did you find the Windows 8 drivers for the bluetooth for that system?

Is it a store bought system? If so what model and I can see if I can find the drivers. :wink:

Shane
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Offline peter915

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Re: Broadcom Blueooth
« Reply #2 on: August 06, 2013, 10:38:32 pm »
Shane
The HP Laptop is a 2010 model.
We upgraded to Windows 8 - 32 bit, end of last year.
If I go to HP website I can only see drivers for 64 bit W8 ?
I've tried other drivers.
So far no good.
My only reason for trying to use Bluetooth is to make use of the 3 Gig data limit (per month) in my phone - which I don't use. We are travelers (Nomads), on the  road, so any extra wireless BB is handy, on top of our 12 Gig wireless ISP
Peter
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Offline Shane

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Re: Broadcom Blueooth
« Reply #3 on: August 06, 2013, 10:43:20 pm »
If you have more than 3gb of memory you want 64 bit Windows. The limit of 32 bit is 3gb.

So HP only puts out 64 bit drivers since the system most likely has more than 3gb of ram in it.

I need the exact model and I can see what bluetooth it has and I can find another model with the same one and see if I can find 32 bit drivers :wink:

Shane
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Offline peter915

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Re: Broadcom Blueooth
« Reply #4 on: August 06, 2013, 10:57:44 pm »
HP Pavilion dv6-2120tx Entertainment Notebook PC
Serial Number:   CNF011BYH6
Product Number:   WF649PA

It has 4 G memory installed.

No one has ever told me to use a 64 bit OS before??
Can I upgrade the Win 8 to 64 bit or is it a big hassle?

thanks
Peter
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Offline Shane

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Re: Broadcom Blueooth
« Reply #5 on: August 06, 2013, 11:03:53 pm »
You normally cant upgrade from 32 bit to 64 bit.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=4098683#N298

Sometimes the windows 7 drivers will work with 8.

Which network card does yours have, there are 3 different ones. A lot of times the bluetooth is part of the network driver setup.

Shane
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Offline Shane

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Re: Broadcom Blueooth
« Reply #6 on: August 06, 2013, 11:06:02 pm »
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Offline peter915

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Re: Broadcom Blueooth
« Reply #7 on: August 07, 2013, 12:04:12 am »
Broadcom 802.11n network adapter
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Offline Shane

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Re: Broadcom Blueooth
« Reply #8 on: August 07, 2013, 12:14:00 am »
Did the file I posted to you work?

Shane
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Offline peter915

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Re: Broadcom Blueooth
« Reply #9 on: August 07, 2013, 01:50:48 am »
Shane
I'll let you know tomorrow - the file you link from HP is pretty large and I try and use the local library's free wifi for this sort of thing.
I'll load it there and let you know.
Peter
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Offline peter915

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Re: Broadcom Blueooth
« Reply #10 on: August 07, 2013, 07:00:08 pm »
Ok - I load the Sp45578 from HP support web site.
Tried to install same - came back and said there were issues with the bluetooth/ broadcom
Nothing has changed.
Peter
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Offline Shane

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Re: Broadcom Blueooth
« Reply #11 on: August 10, 2013, 01:34:30 am »
Looks like HP wont be making windows 8 drivers for it
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03451712&cc=us&dlc=en&lc=en&product=4098683

So we have to try another way.

Try this and see how it does :-)

http://www.broadcom.com/support/bluetooth/update.php

Shane
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Offline peter915

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Re: Broadcom Blueooth
« Reply #12 on: August 10, 2013, 01:47:03 am »
Shane
I tried the Broadcom link a few days ago.
Tried it again then
Screen shot attached of result - looking for Stacks ?

I'll give it stacks !!!! Stacks of wacks !

Another idea ?

Peter
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Offline peter915

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Re: Broadcom Blueooth
« Reply #13 on: August 10, 2013, 01:52:05 am »
When I try and install the Broadcom update in the Windows update device I get this error code:

"WindowsUpdate_80070005 OR WindowsUpdate_dt000"‎ (1)

Its an update published 17/12/2012, 1 MB in size

Peter
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Offline Shane

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Re: Broadcom Blueooth
« Reply #14 on: August 10, 2013, 01:53:31 am »
OK so a bluetooth update from ms wont even work.

Have you checked the bluetooth service to make sure it isnt disabled?

Shane
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Offline peter915

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Re: Broadcom Blueooth
« Reply #15 on: August 10, 2013, 02:03:28 am »
If I go into the WiFi /Bluetooth control panel, which enables either device to be switched on or off - the Bluetooth is always OFF and cannot be switched on. Like its disabled.

Peter :confused:

 
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Offline Shane

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Re: Broadcom Blueooth
« Reply #16 on: August 10, 2013, 02:05:25 am »
No, I mean in the windows services.

Shane
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Offline peter915

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Re: Broadcom Blueooth
« Reply #17 on: August 10, 2013, 02:10:28 am »
OK - I give up - where is Windows Services ?

Peter
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Offline Shane

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Re: Broadcom Blueooth
« Reply #18 on: August 10, 2013, 02:13:33 am »
Right click on computer and click manage, you will see services on the left :wink:

Shane
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Offline peter915

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Re: Broadcom Blueooth
« Reply #19 on: August 10, 2013, 02:19:14 am »
Ok - got it - switched it on
tells me the status is running.
So is that it  ?

Peter
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Offline peter915

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Re: Broadcom Blueooth
« Reply #20 on: August 10, 2013, 02:29:12 am »
    
 
Operating System       System Model
Windows 8 Professional (build 9200)
Install Language: English (United Kingdom)
System Locale: English (Australia)
Installed: 28/12/2012 18:28:17       Hewlett-Packard HP Pavilion dv6 Notebook PC 049D210000241210000020000
System Serial Number: CNF011BYH6
Enclosure Type: Notebook
Processor a       Main Circuit Board b
2.27 gigahertz Intel Core i5 M 430
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
3072 kilobyte tertiary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total)       Board: Hewlett-Packard 3659 32.25
Serial Number: CNF011BYH6
Bus Clock: 1066 megahertz
BIOS: Hewlett-Packard F.1C 05/17/2010
Drives       Memory Modules c,d
499.89 Gigabytes Usable Hard Drive Capacity
347.59 Gigabytes Hard Drive Free Space

hp DVDRAM GT20L [Optical drive]

TOSHIBA MK5056GSY [Hard drive] (500.11 GB) -- drive 0, s/n 2 L0TQ2CTM       3064 Megabytes Usable Installed Memory

Slot 'Bottom - Slot 1' has 2048 MB (serial number 2C4102A9)
Slot 'Bottom - Slot 2' has 2048 MB (serial number 2C8102AA)
    Local Drive Volumes
    
c: (NTFS on drive 0) *   487.20 GB   345.40 GB free      
d: (NTFS on drive 0)   12.59 GB   2.09 GB free      
e: (FAT32 on drive 0)   104 MB   100 MB free      

* Operating System is installed on c:
    Network Drives
    None discovered
    
Canon MG6100 series Printer   on USB002
Epson ESC/P Standard 3 V4 Class Driver   on USB001
HP Photosmart 5520 series Class Driver   on 10.0.0.7
HP Photosmart B110 series   on USB002
Microsoft Shared Fax Driver   on SHRFAX:
Microsoft XPS Document Writer v4   on PORTPROMPT:
Nitro PDF Driver 8   on Nitro PDF Port:
Samsung Universal Print Driver   on FILE:
Send To Microsoft OneNote 2010 Driver   on nul:
Controllers       Display
Intel(R) PCHM SATA AHCI Controller 6 Port       NVIDIA GeForce GT 230M [Display adapter]
LGD LP156WH2-TLQA [Monitor] (15.3"vis)
Bus Adapters       Multimedia
Microsoft Storage Spaces Controller
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C       IDT High Definition Audio CODEC
NVIDIA High Definition Audio (4x)
Virus Protection [Back to Top]       Group Policies
Windows Defender Version 4.2.0223.0
    Scan Engine Version 1.1.9700.0
    Virus Definitions Version 04/08/2013 Rev 1.155.1486.0
    Last Disk Scan on 10 August 2013 07:14:21
    Realtime File Scanning On
Kaspersky Anti-Virus 2013 Version 13.0.1.4190
    Virus Definitions Version 1543121
    Last Disk Scan on 19 July 2013 17:11:18
    Realtime File Scanning On
    None discovered
Communications       Other Devices
LSI HDA Modem

↑ Broadcom 802.11n Network Adapter
 primary    Auto IP Address:    192.168.1.11 / 24
Gateway:    192.168.1.1
Dhcp Server:    192.168.1.1
Physical Address:    F0:7B:CB:0A:88:16
Connection Speed:    54 Mbps
Microsoft 6to4 Adapter
↓ Microsoft Hosted Network Virtual Adapter
Status:    Not connected to a network
Dhcp Server:    none responded
Physical Address:    F0:7B:CB:0A:88:16
Microsoft ISATAP Adapter
Microsoft Kernel Debug Network Adapter
↓ Microsoft Wi-Fi Direct Virtual Adapter
Status:    Not connected to a network
Dhcp Server:    none responded
Physical Address:    F2:7B:CB:0A:88:16
Teredo Tunneling Pseudo-Interface
 
Networking Dns Server:    192.168.1.1
    1394 OHCI Compliant Host Controller
External Mic (IDT High Definition Audio CODEC)
Independent Dual Headphones (IDT High Definition Audio CODEC)
Integrated Microphone Array (IDT High Definition Audio CODEC)
SPDIF (Digital Out via HP Dock) (IDT High Definition Audio CODEC)
Speakers and Dual Headphones (IDT High Definition Audio CODEC)
Stereo Mix (IDT High Definition Audio CODEC)
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
ENE CIR Receiver
HID-compliant consumer control device (2x)
HID-compliant device (5x)
Microsoft eHome Infrared Transceiver
USB Input Device (2x)
HP Webcam
Microsoft eHome MCIR 109 Keyboard
Microsoft eHome MCIR Keyboard
Microsoft eHome Remote Control Keyboard keys
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB
HID-compliant mouse (2x)
Synaptics PS/2 Port TouchPad [Mouse]
JMB38X MS Host Controller
JMB38X SD Host Controller
JMB38X SD/MMC Host Controller
JMB38X xD Host Controller
Fax
HP Photosmart 5520 series Class Driver
Microsoft XPS Document Writer
Nitro PDF Creator (Pro 8)
Root Print Queue
Samsung Universal Print Driver
Send To OneNote 2010
Microsoft Device Association Root Enumerator
Generic USB Hub (2x)
USB Composite Device (2x)
USB Root Hub (2x)
Generic volume shadow copy
USB Storage Use in past 30 Days (mouse over last used for details)       Hosted Virtual Machines (mouse over name for details)
None discovered       None discovered
 
« Last Edit: August 12, 2013, 01:04:15 pm by Shane »
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Offline Shane

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Re: Broadcom Blueooth
« Reply #21 on: August 12, 2013, 01:05:24 pm »
I removed so of your last post because it had personal info, like serial numbers.

After you started the service did you try reinstalling the drivers from the broadcom site again?

Shane
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Offline peter915

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Re: Broadcom Blueooth
« Reply #22 on: August 12, 2013, 02:31:30 pm »
Thanks mate
I just tried the two Broadcom downloads;
neither worked.
The SetupbtwDownloadSE.exe said the Microsoft stacks were missing?
The BlueToothDriverInstaller.exe says the following message:
Creating restore point ...Done.
Patching bth.inf ...Done.
Installing driver ...

Error: System Error.  Code: -536870389.

Please report it to the developers at [email protected]

Checked services - and BT is switched on
?
Peter
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Offline Shane

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Re: Broadcom Blueooth
« Reply #23 on: August 13, 2013, 01:21:07 pm »
I cant find anything on that error, did you try emailing [email protected] that error and seeing what they say it means?

Shane
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Offline peter915

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Re: Broadcom Blueooth
« Reply #24 on: August 13, 2013, 04:49:12 pm »
Ok
Message to Bluetooth sent -with copy of the error message - I'll let you know what they say,
Peter
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