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Offline cunfuzed

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windows update
« on: October 19, 2012, 09:20:28 am »
i ran your entire utility on my laptop running windows 7 and i still can not update windows or open links in outlook emails. i have tried everything i could find to fix this and i'm still at square 1 any ideas would be greatly appreciated! microsoft help site no help at all!!! :angry:i am attaching the log i ran b4 i used your repair for info
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Offline tbdawg

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Re: windows update
« Reply #1 on: October 19, 2012, 11:44:58 am »
You're missing several services. This was most likely due to an infection/rootkit. If you haven't done so already you need to clean your system! Malwarebytes, avast (boot scan), SuperantiSypware, TDDSKiller and in your case Combofix are recommended. Once your system is clean then any remaining services may be repaired. Sorry don't have time to go into further detail right now, just got called to work, but if you need more help just ask.
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Offline Shane

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Re: windows update
« Reply #2 on: October 19, 2012, 09:18:27 pm »
As tbdawg said it is a good idea to run those tools and make sure the system is clean, let me know the results :wink:

Shane
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Offline cunfuzed

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Re: windows update
« Reply #3 on: October 20, 2012, 05:55:13 am »
i ran your combo fix program as it instructed with all the steps that you suggested and it worked!!! finally someone who knows what they're doing!!!windows now is updated and seems to be funtioning normal. thank you very much!! i still have an issue with outlook i can't open links in any emails microsoft has given suggestion to registry files but i have tried them twice and they only work 1 time after you close the program and reopen it it does'nt work again. any ideas would be appreciated. i definately will tell all about your forum!!!
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Offline Shane

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Re: windows update
« Reply #4 on: October 20, 2012, 09:44:12 pm »
Try this :-)

Quote
Open Set Program Access and Computer Defaults by clicking
Start button
clicking Default Programs
clicking Set program access and computer defaults.
Click Custom
select your browser and click OK

And this

Quote
Restore registry settings in the User Profile
1. Click Start, click Run, type Regedit in the Open box, and then click OK.

2. Locate the following subkey:
HKEY_CURRENT_USER\Software\Classes\.html

3. On the File menu, click Export.

4. In the Export Registry File dialog box, enter HKCU_Classes_HTML_Backup.reg and click Save.

Note: This will create a backup of this registry key in the My Documents folder by default.

5. Right click the (Default) value for the .html key and select Modify...

6. Change the value from "ChromeHTML" to "htmlfile"

Repeat steps 1-6 for .htm and .shtml keys if they exist, remember to change the name of your backup file for each export.

Shane
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Offline cunfuzed

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Re: windows update
« Reply #5 on: October 25, 2012, 12:54:19 pm »
i've tried to follow your instructions 2. Locate the following subkey:
HKEY_CURRENT_USER\Software\Classes\.html
but when i get to classes there is not html anywhere what do i do now?
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Offline Shane

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Re: windows update
« Reply #6 on: October 25, 2012, 12:56:31 pm »
Make sure when checking that you are looking for .html not just html. You will see the ones with the "." first, did you check there?

Shane
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Offline cunfuzed

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Re: windows update
« Reply #7 on: October 25, 2012, 02:05:06 pm »
yes i made sure to look again and it is not there
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Offline Shane

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Re: windows update
« Reply #8 on: October 25, 2012, 03:20:56 pm »
That might be your problem right there.

Here is a reg file with it, run it and see if it fixes the outlook problem :wink:

Shane
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Offline cunfuzed

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Re: windows update
« Reply #9 on: October 27, 2012, 07:01:38 am »
you've helped again thankyou very much your fix has solved this issue with outlook!! i'm soooooo glad i found this site!!! :wink:
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Offline Shane

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Re: windows update
« Reply #10 on: October 28, 2012, 10:42:44 am »
Glad you got it fixed :-)

Since your all set I will lock this thread :wink:

And as always...
If your happy with my work. Then all I ask in return is you simply let others know about my site and programs. I help with anything computer or network related :-)
Also always feel free to make a post in the feedback forum.
And a facebook like at the top of the page of my site is nice as well. ;)

Shane
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